Cancellation is free of charge up until 14 days prior to arrival. (Please check our IQwebbook page)
Non-refundable Booking – 10% off
CHECK-IN & PARKING
Our office for check-in is located at 889 Collins Street, on the riverside corner down Adela Lane. Our office hours are 9am-5pm every day including public holidays (Good Friday and Christmas Day may vary)
Please inform us of your expected arrival time in advance. Express check-in out of hours at no extra charge is available using our key drop boxes. Please contact us for the conditions of use – please note that we do charge a fee for a personal check-in after hours ($50 up until 8pm, $100 up until 12am, Check in after 12am is not available)
Private parking is $20 AUD per night for bookings staying up to 7 nights and $10 AUD per night for bookings staying longer than 7 nights. Please note parking is limited and subject to availability, please pre-book to avoid disappointment.
TERMS & CONDITIONS
1. The registered guest agrees that they are fully responsible for any occupants and/or visitors to the apartment for the duration of the occupancy.
2. The guest permits Orange Stay to hold a damage deposit as a security over the apartment(s) for the term of occupancy and at its discretion. This deposit will be pre-authorised to the guest’s credit card for the duration of the occupancy. The pre-authorisation may be drawn on without prior notification, should the guest be found in breach of this agreement. It may exceed the amount of the pre-authorisation and may be drawn from the credit card provided.
The pre-authorisation amount is up to $500.00 per 1 bedroom and 2 bedroom Apartment and $1000.00 per 3 bedroom Penthouse and 3 bedroom Townhouse.
3. The guest agrees to abide to all body corporate rules pertaining to the apartment and the building as per the Welcome Letter. Should you be found in breach of any owner’s corporation rule or regulations, you may be requested to vacate the property and any charges relating to the damages, loss of income, legal fees, etc borne by Orange Stay may be charged to the guest. Such charges may be automatically drawn from the security deposit without prior notification.
4. Orange Stay has a strict NO PARTY, NO SMOKING POLICY. Should a guest be found in breach of these policies, they will be asked to leave the premises regardless of what time the incident has occurred.
5. The guest agrees not to exceed the maximum occupancy conditions set out by Orange Stay.
6. Orange Stay is not responsible for any valuables left in the apartment or within a vehicle on the premises.
7. Failure to leave the keys upon checkout may result in the replacement cost of the keys and fobs being charged to you.
8. The pool is unattended and children must have adult supervision.
9. Please advise us of any damage or defects in your apartment on arrival, you have until 4 hours after check-in to notify us or you may be liable for any replacements or repairs required.
10. Housekeeping service is only offered weekly for staying more than 7 nights. Guest can request daily housekeeping service at extra charges. Please note that all Special Requests are subject to availability and additional charges may apply.